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Videocraft

At Videocraft, we aim to ensure you’re completely satisfied with your purchase. If you need to start a return, here’s how:. When your order arrives, inspect it to ensure everything is as ordered and undamaged. If there are any issues, contact us prom

<h3 id="isPasted">How Do I Start a Return?</h3><p>At Videocraft, we aim to ensure you&#x2019;re completely satisfied with your purchase. If you need to start a return, here&#x2019;s how:</p><hr><h4 id="1-check-your-order">1. <strong>Check Your Order</strong></h4><p>When your order arrives, inspect it to ensure everything is as ordered and undamaged. If there are any issues, contact us promptly so we can assist you.</p><hr><h4 id="2-returning-an-unwanted-item">2. <strong>Returning an Unwanted Item</strong></h4><p>If you&#x2019;ve ordered the wrong item or changed your mind:</p><ul><li><strong>Unopened Items</strong>: Returns are accepted for unopened items if you notify us within 30 days of purchase.</li><li><strong>Opened Items</strong>: Returns for opened items are at our discretion and may incur a restocking fee (up to 25%).</li></ul><p><strong>How to Start</strong>:</p><ul><li>Contact us via phone at <strong>(03) 9273-7500</strong> or email at <strong><a href="mailto:websales@videocraft.com.au">websales@videocraft.com.au</a></strong> to initiate your return.</li><li>We&#x2019;ll confirm the return and inform you of any applicable fees.</li></ul><hr><h4 id="3-faulty-or-doa-products">3. <strong>Faulty or DOA Products</strong></h4><p>If your product is faulty or Dead on Arrival (DOA), notify us within <strong>7 days of the invoice date</strong>.</p><p><strong>Steps to Follow</strong>:</p><ol><li>Contact us at <strong>(03) 9273-7500</strong> or <strong><a rel="noopener noreferrer" href="http://mailto:" target="_blank">repairs@videocraft.com.au</a></strong> for approval before sending anything back.</li><li>Once approved, return the product with:<ul><li>All accessories, manuals, and original packaging.</li><li>A note with your contact details.</li><li>Details about any troubleshooting you&#x2019;ve attempted or accidental damage.</li></ul></li><li>Keep your invoice for warranty claims.</li></ol><p><strong>What Happens Next?</strong></p><ul><li>We&#x2019;ll inspect the item and either repair or replace it based on the terms and conditions of the manufacturer&#x2019;s warranty conditions.</li><li>Shipping costs to and from Videocraft are the purchaser&#x2019;s responsibility.</li></ul><hr><h4 id="4-when-returns-are-not-accepted">4. <strong>When Returns Are Not Accepted</strong></h4><p>We do not accept returns for:</p><ul><li>Non-faulty items that are special orders, software, computer hardware, headphones, headsets, or earpieces.</li><li>Repairs for products not purchased from Videocraft.</li></ul><hr><h4 id="5-additional-information">5. <strong>Additional Information</strong></h4><ul><li><strong>Restocking Fee</strong>: For approved returns of opened items, a restocking fee (up to 25%) will be deducted from your refund.</li><li><strong>Special Orders</strong>: These cannot be returned unless we negotiate a return with the supplier.</li></ul><p id="isPasted">For more details, refer to our <a href="https://videocraftonline.myshopify.com/policies/terms-of-service#:~:text=Returns%20and%20Refund%20Policy" rel="noopener noreferrer" target="_blank">Returns and Cancellation Policy</a>.</p><hr><p>Need help? Reach out via <strong>live chat</strong>, phone, or email, and we&#x2019;ll guide you through the process!</p>

How do I start a return?

We understand that plans can change. If you need to cancel your order, here's how to do it:. In your order confirmation email, you’ll find an option to cancel your order. Simply click the cancellation link and follow the prompts. If you prefer, you c

<h3 id="isPasted">How Do I Cancel My Order?</h3><p>We understand that plans can change. If you need to cancel your order, here&apos;s how to do it:</p><hr><h4 id="1-cancel-via-your-confirmation-email">1. <strong>Cancel via Your Confirmation Email</strong></h4><p>In your order confirmation email, you&#x2019;ll find an option to cancel your order. Simply click the cancellation link and follow the prompts.</p><hr><h4 id="2-contact-customer-service">2. <strong>Contact Customer Service</strong></h4><p>If you prefer, you can reach out to our customer service team for assistance:</p><ul><li><strong>Email</strong>: <a rel="noopener">sales@videocraft.com.au</a></li><li><strong>Phone</strong>: (03) 9273-7500</li></ul><p>Please include:</p><ul><li>Your order number.</li><li>The reason for cancellation.</li></ul><hr><h4 id="3-important-notes">3. <strong>Important Notes</strong></h4><ul><li><strong>Timing</strong>: Orders can only be cancelled <strong>before they have been dispatched</strong>.</li><li><strong>Shipped Orders</strong>: If your order has already been shipped, cancellations are no longer possible. Instead, you can refer to our <a href="#" rel="noopener">Return&#xA0;Policy</a> for further instructions.</li><li><strong>Special Orders</strong>: Cancellation of special orders is subject to our <a href="/policies/terms-of-service" rel="noopener noreferrer" target="_blank">Terms &amp; Conditions</a>. These orders may not be eligible for cancellation once processed.</li></ul><hr><h4 id="4-refund-process">4. <strong>Refund Process</strong></h4><p>If your cancellation is successful:</p><ul><li>Refunds will be processed back to your original payment method.</li><li>Any applicable fees (e.g., restocking fees) will be deducted.</li></ul><hr><p>If you have questions or need help, our team is ready to assist via phone, email, or <a href="#" rel="noopener">live&#xA0;chat</a>.</p>

How do I cancel my order?

At Videocraft, we aim to make your delivery process seamless and reliable. Here’s everything you need to know about our shipping options and policies:. Currently, we do not offer international shipping. We are working on making this service available

<h3 id="isPasted">What Is Your Shipping Policy?</h3><p>At Videocraft, we aim to make your delivery process seamless and reliable. Here&#x2019;s everything you need to know about our shipping options and policies:</p><hr><h4 id="domestic-shipping"><strong>Domestic Shipping</strong></h4><ul><li><strong>Australia Post Standard Shipping Time</strong>: Orders typically take <strong>2-6</strong><strong>&#xA0;business days</strong> to arrive, depending on your location.</li><li><strong>Express Shipping</strong>: For faster delivery, we recommend our <strong>StarTrack Express, StarTrack Premium,</strong> or <strong>Australia Post</strong> <strong>Express&#xA0;</strong>shipping options.</li><li>Shipping costs, if applicable, are calculated and displayed at checkout.</li><li><strong>Important</strong>: Deliveries require a signature upon receipt. Please ensure someone is available to accept the delivery during business hours at the provided address.</li></ul><hr><h4 id="international-shipping"><strong>International Shipping</strong></h4><p>Currently, we <strong>do not offer international shipping</strong>. We are working on making this service available in the future.</p><hr><h4 id="shipping-insurance"><strong>Shipping Insurance</strong></h4><p>All shipped orders are <strong>automatically insured</strong> to protect against loss or damage during transit. You may opt-out of insurance, but Videocraft will not be responsible for goods lost or damaged if you choose this option.</p><hr><h4 id="pick-up-in-store"><strong>Pick-Up In-Store</strong></h4><p>If you prefer to collect your order in person, you can use our <strong>Click &amp; Collect</strong> option:</p><ul><li><strong>Locations</strong>: Melbourne (Burwood) and Sydney (St Leonards).</li><li>Orders are usually ready for collection within <strong>2 hours&#xA0;</strong>when placed before 10 am<strong>&#xA0;</strong>unless prior arrangements are made.</li><li>Please wait for an email confirmation before coming to the store. Bring a copy of your order confirmation and proof of identity when picking up your order.</li><li>For urgent orders, contact:<ul><li>Melbourne: <strong>03 9273 7500</strong> or <strong><a rel="noopener">websales@videocraft.com.au</a></strong></li><li>Sydney: <strong>02 9462 8600</strong></li></ul></li></ul><hr><h4 id="holiday-shipping"><strong>Holiday Shipping</strong></h4><p>To ensure delivery before Christmas:</p><ul><li><strong>Parcel Post</strong>: Lodge by <strong>14th December</strong></li><li><strong>Express Post</strong>: Lodge by <strong>21st December</strong><br>*Excludes WA and NT.</li></ul><hr><h4 id="delivery-tracking"><strong>Delivery Tracking</strong></h4><p>We provide courier details and consignment numbers for all shipped orders so you can track your delivery.</p><hr><h4 id="contact-us"><strong>Contact Us</strong></h4><p>For custom delivery options or specific shipping timeframes, email us at <strong><a rel="noopener">websales@videocraft.com.au</a></strong> or call <strong>03 9273 7500</strong>.</p>

What is your shipping policy?

We’re sorry to hear you’re having trouble! Here’s how to get back into your account:. We’ve recently migrated to a new platform on Shopify. If you had an account with us before, you’ll need to reset your password to log in. Make sure you’ve created a

<h3 id="isPasted">I&apos;m Having Trouble Logging In</h3><p>We&#x2019;re sorry to hear you&#x2019;re having trouble! Here&#x2019;s how to get back into your account:</p><hr><h4 id="first-time-login-on-our-new-site"><strong>First-Time Login on Our New Site</strong></h4><p>We&#x2019;ve recently migrated to a new platform on Shopify. If you had an account with us before, you&#x2019;ll need to reset your password to log in.</p><ol><li>Go to the <strong>Reset Password</strong> page: [Link to reset password].</li><li>Enter the email address associated with your previous account.</li><li>Check your inbox for the password reset email and follow the instructions to set a new password.</li></ol><hr><h4 id="havent-created-an-account-yet"><strong>Haven&#x2019;t Created an Account Yet?</strong></h4><p>Make sure you&#x2019;ve created and activated your account.</p><ul><li><strong>Create Your Account</strong>: <a href="/customer_authentication/redirect" rel="noopener noreferrer" target="_blank">Click Here</a>.</li><li><strong>Activate Your Account</strong>: Check your email for the activation link we sent you.</li></ul><hr><h4 id="still-cant-log-in"><strong>Still Can&#x2019;t Log In?</strong></h4><p>If you&#x2019;ve reset your password or created an account but still can&#x2019;t log in, please contact us at <strong>websales@videocraft.com.au</strong>, and we&#x2019;ll be happy to assist you further.</p>

I'm having trouble logging in

We understand that receiving your refund promptly is important. Here's what you need to know:. Once we receive your return:Refunds will be processed within 7 business days after we’ve inspected the returned items to ensure they meet our return policy

<h3 id="isPasted">When Will I Get My Refund?</h3><p>We understand that receiving your refund promptly is important. Here&apos;s what you need to know:</p><hr><h4 id="refund-processing-times"><strong>Refund Processing Times</strong></h4><ul><li><p><strong>Once we receive your return</strong>:<br>Refunds will be processed within <strong>7</strong><strong>&#xA0;business days</strong> after we&#x2019;ve inspected the returned items to ensure they meet our return policy conditions.</p></li><li><p><strong>Payment method</strong>:<br>Refunds will be issued back to your original payment method. Depending on your bank or payment provider, it may take an additional <strong>5-7</strong><strong>&#xA0;business days</strong> for the funds to appear in your account.</p></li></ul><hr><h4 id="exceptions"><strong>Exceptions</strong></h4><ul><li>If your return includes opened or used items, a restocking fee may apply. We&#x2019;ll deduct this fee from your refund and notify you of the amount.</li><li>For items purchased with gift cards, refunds will be issued as store credit.</li></ul><hr><h4 id="need-help"><strong>Need Help?</strong></h4><p>If you haven&#x2019;t received your refund within the expected time frame, please contact our customer support team at <a href="mailto:websales@videocraft.com.au">websales@videocraft.com.au</a>. Be sure to have your order number handy for faster assistance.</p>